At My Empire Casino, we take your privacy seriously. This document outlines the My Empire Casino privacy policy in full — explaining how we collect, process, store and protect the personal data of every player who visits or registers on my-empires.org. Whether you are a first-time visitor or a returning member, understanding how your personal information is handled is essential. This policy has been prepared in alignment with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable — the General Data Protection Regulation (GDPR). We are committed to the highest standards of data protection, information security, and confidentiality so that you can enjoy your gaming experience with complete peace of mind.
1. Identity of the Data Controller
My Empire Casino is operated by a company registered in Curaçao, licensed and regulated by the Government of Curaçao under the applicable gaming legislation. As the operator of the platform at my-empires.org, we act as the data controller responsible for determining the purposes and means of processing your personal data. All questions regarding data processing activities, data collection practices, or the exercise of your privacy rights may be directed to our Data Protection Officer (DPO) whose contact details appear at the end of this document.
2. Personal Data We Collect
As part of our commitment to responsible gaming and regulatory compliance, My Empire Casino collects a range of personal information from players. Below is a comprehensive overview of the categories of user data we may hold.
2.1 Identification and Contact Data
- Full legal name
- Date of birth
- Residential address and postcode
- Email address and phone number
- Nationality and country of residence
- Government-issued identification documents (passport, driver's licence)
2.2 Financial Data
- Payment method details (card numbers, e-wallet identifiers, crypto wallet addresses)
- Transaction history including deposits, withdrawals and bonus redemptions
- Bank account information where applicable
- Source of funds documentation (as required by AML obligations)
2.3 Gaming Activity Data
- Game history, session durations and wagering patterns
- Bonus usage and free spins activity
- VIP programme tier and cashback records
- Responsible gambling settings and limit configurations
2.4 Technical and Device Data
- IP address and geolocation data
- Device type, operating system and browser version
- Login timestamps and session data
- Clickstream and navigation data collected via cookies
2.5 Communication Data
- Customer support chat transcripts and email correspondence
- Promotional opt-in records and marketing preferences
- Survey responses and feedback submissions
2.6 Sensitive Personal Information
In limited circumstances, My Empire Casino may process sensitive categories of personal data, such as information about a player's financial vulnerability or problem gambling indicators, solely for the purposes of responsible gambling intervention and player protection. We handle such data with the utmost care and strict confidentiality.
2.7 Data Received from Third Parties
We may also receive personal information about you from third-party sources, including payment processors, identity verification services, fraud prevention agencies, and publicly available registers. This data is used solely for the legitimate purposes described in this My Empire Casino privacy policy.
3. Methods of Data Collection
Your personal data is collected through several means at My Empire Casino:
- Registration and account management: Information you provide when creating or updating your account.
- Deposits and withdrawals: Financial details submitted through our payment gateway.
- KYC verification: Documents uploaded to comply with our Know Your Customer obligations.
- Website interaction: Data gathered automatically via cookies, web beacons and similar tracking technologies.
- Customer support: Information shared when you contact our support team via live chat or email.
- Third-party providers: Data supplied by our payment partners, affiliates or identity verification bureaux.
4. Purposes of Data Processing
The data processing activities carried out by My Empire Casino serve clearly defined and legitimate purposes. We do not process your personal information beyond what is necessary for these stated objectives.
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your player account, processing deposits and withdrawals, and managing your VIP status. |
| Service Provision | Delivering access to our 4,000+ game catalogue, processing bonus offers, and ensuring platform functionality. |
| Legal and Regulatory Compliance | Fulfilling KYC, AML and responsible gambling obligations under applicable law, including mandatory identity verification prior to first withdrawal. |
| Fraud Prevention and Security | Detecting and preventing fraudulent activity, unauthorised account access, and multi-accounting. |
| Responsible Gambling | Monitoring gaming behaviour to identify potential problem gambling and enforcing self-imposed limits or exclusions. |
| Marketing and Communications | Sending promotional offers, newsletters and personalised bonuses, where you have provided consent. |
| Platform Improvement | Analysing user data and site performance to enhance the player experience and optimise our services. |
| Customer Support | Responding to queries, complaints and disputes efficiently and accurately. |
5. Legal Basis for Processing
Under the Australian Privacy Act 1988, the Australian Privacy Principles, and GDPR (where applicable to EU/EEA players), My Empire Casino relies on the following legal bases for processing personal data:
- Performance of a contract: Processing necessary to fulfil the terms of the Player Agreement (account registration, deposits, withdrawals, game access).
- Legal obligation: Processing required to comply with AML, KYC, and other regulatory requirements.
- Legitimate interests: Processing for fraud detection, platform security, analytics, and responsible gambling monitoring, where such interests are not overridden by your fundamental rights.
- Consent: Processing for direct marketing communications and non-essential cookies, where you have given explicit consent, which you may withdraw at any time.
6. Cookie Policy
The My Empire Casino cookie policy describes how we use cookies and similar tracking technologies on my-empires.org. Cookies are small text files placed on your device when you visit our website. They enable core functionality, improve your experience, and help us understand how players interact with our platform. Below is a breakdown of the cookies we deploy.
6.1 Essential Cookies
These cookies are strictly necessary for the website to function and cannot be disabled. They include session management tokens, login authentication credentials, and security identifiers. Without them, the platform would not operate correctly.
6.2 Analytical Cookies
Analytical cookies help us measure traffic, identify popular pages, and understand player navigation patterns. We use tools such as Google Analytics to gather this information in aggregate form. This data supports our platform improvement efforts. Analytical cookies are deployed only with your consent.
6.3 Functional Cookies
Functional cookies allow us to remember your preferences — such as your chosen language, currency, or game lobby layout. They enhance personalisation but are not essential for core platform operation. You may opt out of functional cookies through your browser settings or our cookie policy management tool.
6.4 Marketing and Targeting Cookies
Marketing cookies enable us to deliver relevant promotional offers and advertisements based on your browsing behaviour. These are deployed only where you have provided explicit consent. You have the right to withdraw consent for marketing cookies at any time, and doing so will not affect your ability to access our services.
To manage your cookie preferences, visit the Cookie Settings panel available in the footer of my-empires.org or adjust the relevant settings in your web browser. Please note that disabling certain cookies may affect your user experience.
7. Sharing Personal Data with Third Parties
My Empire Casino data protection practices ensure that we never sell your personal information to third parties. However, we do share user data with carefully selected categories of recipients where necessary for legitimate purposes:
- Payment providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer partners require access to transactional data to process your deposits and withdrawals.
- Identity verification services: Third-party KYC bureaux may process your identification documents as part of our mandatory verification procedures.
- Regulatory and law enforcement authorities: We may disclose personal data to competent authorities, government agencies, or courts where legally required or where necessary to prevent criminal activity.
- Fraud prevention agencies: Shared data supports cross-industry efforts to detect and prevent fraudulent activity and money laundering.
- Technology and software providers: Game studios such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming and others may receive limited technical data to facilitate game delivery.
- Customer support platforms: Our live chat and email support infrastructure may be powered by third-party software providers operating under strict data protection agreements.
- Marketing and analytics partners: Where you have consented, we may share anonymised or pseudonymised data with advertising and analytics providers.
All third parties with whom My Empire Casino shares personal data are required to handle such data in accordance with applicable privacy legislation and our contractual requirements for data security and confidentiality.
8. International Data Transfers
Given the global nature of online gaming operations, your personal data may be transferred to, stored in, or processed by parties located outside of Australia. My Empire Casino takes all reasonable steps to ensure that any international transfers of user data are carried out in compliance with the Australian Privacy Principles and GDPR requirements where applicable. Where data is transferred to recipients in countries that do not offer an equivalent level of data protection, we implement appropriate safeguards such as standard contractual clauses, binding corporate rules, or other approved transfer mechanisms. You may request further information about international data storage arrangements by contacting our Data Protection Officer.
9. Data Security
My Empire Casino data security is underpinned by a multi-layered approach to information security. We deploy the following technical and organisational measures to safeguard your personal information:
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL encryption, ensuring that your personal data and financial details cannot be intercepted in transit.
- Firewalls and intrusion detection: Our server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems.
- Access controls: Access to personal data is strictly limited to authorised personnel on a need-to-know basis, with role-based permissions and multi-factor authentication.
- Data encryption at rest: Sensitive personal information stored in our databases is encrypted using AES-256 or equivalent algorithms.
- Regular security audits: Our platform undergoes periodic information security assessments and penetration testing to identify and remediate vulnerabilities.
- RNG certification: Our Random Number Generators are independently certified by accredited laboratories, ensuring the integrity of all game outcomes.
Despite these robust measures, no system connected to the internet can guarantee absolute security. We encourage players to use strong, unique passwords and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.
10. Data Retention
My Empire Casino data storage practices are governed by both legal requirements and operational necessity. We retain your personal data only for as long as is necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
| Data Category | Retention Period |
|---|---|
| Account and identification data | Duration of account + minimum 5 years after account closure (AML/KYC obligations) |
| Financial transaction records | Minimum 7 years (tax and AML regulatory requirements) |
| Gaming activity logs | Duration of account + 2 years post-closure |
| Customer support correspondence | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn + 3 years |
| Cookie and analytics data | As specified in the cookie settings (typically 13 months) |
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in accordance with our data protection procedures. Where deletion is not immediately possible (for example, due to backup systems), the data will be isolated and protected from further processing.
11. Your Privacy Rights
As an Australian player, you have a number of important privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where GDPR applies, additional privacy rights are available to you. My Empire Casino is committed to honouring these rights promptly and transparently.
11.1 Right of Access
You have the right to request a copy of the personal information we hold about you. Upon receipt of a verified request, we will provide you with a summary of your personal data held in our systems, free of charge, within a reasonable timeframe.
11.2 Right to Correction
If any personal data we hold about you is inaccurate, incomplete or out of date, you have the right to request that we correct it. You may also update many account details directly through your player account settings on my-empires.org.
11.3 Right to Deletion (Right to Be Forgotten)
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that certain user data may be required to be retained for legal and regulatory reasons, even following an account closure.
11.4 Right to Restrict Processing
You have the right to request that My Empire Casino restricts the processing of your personal information in specific circumstances — for example, while the accuracy of the data is being verified, or where you have objected to processing pending determination of our legitimate grounds.
11.5 Right to Data Portability
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to request its transfer to another controller where technically feasible.
11.6 Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time, with no need to provide justification. You also have the right to object to processing based on legitimate interests, though My Empire Casino may continue to process data where there are compelling legitimate grounds that override your interests.
11.7 Right to Withdraw Consent
Where processing is based on your consent — such as for marketing communications or non-essential cookies — you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of any processing carried out before the withdrawal. To opt out of marketing communications, use the unsubscribe link in any promotional email or contact us at [email protected].
To exercise any of your privacy rights, please submit a written request to our Data Protection Officer using the contact details provided below. We will verify your identity before processing any request and will respond within 30 days.
12. Supervisory Authority — OAIC
If you are an Australian resident and you believe that My Empire Casino has not handled your personal information in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We encourage you to contact us first at [email protected] so that we can investigate and resolve your concern directly. If you remain unsatisfied after our response, you may contact the OAIC:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
For players located in the European Economic Area who believe their privacy rights under GDPR have been infringed, you may also lodge a complaint with the supervisory authority in your country of residence.
13. Data Protection Officer
My Empire Casino has appointed a dedicated Data Protection Officer (DPO) responsible for overseeing compliance with data protection law and for responding to your data protection queries and requests. You may contact our DPO using the following details:
- Email: [email protected]
- General enquiries: [email protected]
- Live Chat: Available 24/7 via the My Empire Casino website
We aim to acknowledge all data protection enquiries within 48 hours and to provide a substantive response within 30 days of receiving a verified request.
14. Changes to This Privacy Policy
My Empire Casino reserves the right to update or amend this privacy policy at any time to reflect changes in our operations, legal obligations, or regulatory requirements. Any material changes to the My Empire Casino privacy policy will be communicated to registered players via email or through a prominent notice on my-empires.org prior to the changes taking effect. We recommend that you review this privacy policy periodically to stay informed about how we protect your personal data. Your continued use of the platform following any updates constitutes your acceptance of the revised policy.
Frequently Asked Questions
What personal data does My Empire Casino collect?
My Empire Casino collects identification data (name, date of birth, address), contact information (email, phone), financial details (payment methods, transaction history), gaming activity records, technical data (IP address, device information), and communication data. Full details of our data collection practices are outlined in Section 2 of this privacy policy.
How does My Empire Casino use cookies?
The My Empire Casino cookie policy details our use of essential, analytical, functional and marketing cookies. Essential cookies keep the platform running; analytical and functional cookies improve your experience; and marketing cookies are used only with your explicit consent. You can manage your cookie preferences via the Cookie Settings panel on the site.
Is my personal information shared with third parties?
Yes, but only in limited and controlled circumstances. My Empire Casino shares personal information with payment processors, identity verification providers, regulatory authorities, and technology partners. We never sell your user data. All third parties are bound by strict data protection and confidentiality obligations.
How does My Empire Casino protect my data?
My Empire Casino data security relies on 256-bit SSL encryption, firewalls, access controls, encrypted data storage, and regular information security audits. Your personal data is protected both in transit and at rest using industry-leading cryptographic standards.
How long does My Empire Casino keep my personal data?
Retention periods vary by data type. Account and KYC data is kept for at least 5 years post-closure; financial records are retained for a minimum of 7 years to meet regulatory requirements. Our full data storage schedule is provided in Section 10 of this privacy policy.
What privacy rights do I have as an Australian player?
Under the Australian Privacy Act 1988, you have privacy rights including the right to access, correct, and in some circumstances delete your personal data. You can also object to certain types of data processing and withdraw consent for marketing communications at any time. For GDPR-eligible players, additional rights including portability and restriction apply. Contact our DPO at [email protected] to exercise your rights.
How can I contact My Empire Casino about a privacy concern?
You can reach the My Empire Casino Data Protection Officer at [email protected], contact our general support team at [email protected], or use our 24/7 live chat service. If you are not satisfied with our response, you have the right to escalate your complaint to the OAIC as the relevant supervisory authority for Australian privacy matters.
This My Empire Casino privacy policy was last updated in August 2025. We remain dedicated to protecting your personal information and upholding the highest standards of data protection, information security, and confidentiality across every aspect of our platform. If you have any questions not answered here, our team is always available to assist you.